Communication: Easy to reach by phone or email. Has a great social presence: Facebook/Twitter, and easy to access website with great tools.
Knowledge: Of course the Veterinarians and Vet Techs need to have knowledge, but the receptionist….have enough knowledge to be able to carry on a conversation and answer simple questions.
Accreditation: Member of AAHA-American Animal Hospital Association
Community: Involved in the community, holds events, helps fund-raise, attends dog friendly activities.
Services: Low Cost Vaccines, Surgery and Dental Care services, Radiography/Ultrasounds, Hospice Care, Holistic, Acupuncture, In House Lab, Emergency Services, Pharmacy (Also allows prescriptions to online and local pharmacies)
Access: Easy access from home, good hours, Emergency/On-Call Vet, comfortable waiting and exam areas.
Interactions: Personable when scheduling appointments, remembering pet’s names, one-on-one interaction with Veterinarian – not rushing to get done with appointment, in-room exams.
Additional: Must have relationship with outside referral vets – for additional treatments if needed.